Available Positions
- About the position: The Fulfillment Associate ensures customer satisfaction and program objectives by taking, fulfilling, and shipping orders at a 100% accuracy level, and providing timely and knowledgeable customer service over the phone and by email.
Full-time, non-exempt, hourly
Permanent Position; Hours 8:30am to 5:00pm, Monday - Friday.
Note that this is an in-office position.
PRIMARY DUTIES AND RESPONSIBILITIES
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Fulfillment
- Pick and package orders, prepare for shipping.
- Communicate timely, accurate inventory status of publications, program materials, and packaging materials.
- Maintain and organize inventory and packaging storage in an orderly, systematic, tidy manner.
- Be willing and able (with advance notice) to work some overtime as needed during busy periods.
- Strong oral and written communication skills within the organization and with the public.
- Answer and return calls from customers in a quick and timely manner.
- Investigates & resolves customer problems quickly and effectively.
- Accurately enter orders into customer service database.
- Help manage the subscription process for three periodicals.
- Check voicemails and emails for the department's mailbox and your mailbox in a timely fashion.
- Possess working knowledge of products and services offered by NBP.
- Demonstrate knowledge of braille resources available elsewhere, and make appropriate referrals.
- Attend trade shows as required.
- Travel by airplane and overnight stays are required.
- Strong attention to detail and strong sense of organization.
- Ability to juggle multiple tasks and set priorities appropriately.
- Ability to lift 50 lbs. and use pallet jack in the warehouse.
- Previous customer service, retail, or warehouse experience.
- Proficiency with database operations and Microsoft Office applications.
- Pleasant and effective communication skills with customers and co-workers.
Data Entry, Database Management, and Customer (Service or Support) Calls
Exhibits, Conferences, Travel
QUALIFICATIONS
PHYSICAL DEMANDS
The Fulfillment Associate (working title) position will spend about 65% of work time in the warehouse, pulling, packaging and shipping orders, and 35% of work time answering phone calls and using the computer.
To apply: send resume and cover letter to orders@nbp.org. No recruiters and no phone calls, please.
- Full-time, Hourly
About the position: National Braille Press has been providing braille materials of superior quality to blind readers worldwide for more than eighty years. An exceptional proofreader must be detail-oriented, organized, and communicate effectively, comprehend and apply braille rules and standards, and be motivated to make decisions independently in a fast-paced environment committed to accuracy.
The role of a proofreader is to verify that transcribed braille material is complete and accurate. Working within the Production Department, a proofreader ensures that braille observes NBP standards for the highest quality and follows BANA guidelines for transcription and formatting. A proofreader confirms that the braille is a direct representation of the print text, and the hard copy braille is clear, well-formed, and properly bound. A proofreader is detail-oriented, organized, logical, and possesses excellent concentration. He/she understands the subtleties of guideline application, considers the end reader as well as the needs of the client, and makes decisions expeditiously to complete an assignment. Ultimately, it is the responsibility of a proofreader to ensure that NBP provides the highest quality braille possible while adhering to a predetermined schedule.
Job Requirements
- Excellent command of the English language, spelling, and grammar.
- A bachelor's degree and/or work equivalence.
- NLS Certification in Literary Proofreading and prior proofreading experience in an educational or publishing setting is preferred. NLS Certification in Nemeth highly desirable.
- Strong organizational skills and ability to handle concurrent, multiple job tasks.
- Well-developed communication and interpersonal skills, demonstrating the ability to pose appropriate questions, gather information, and apply resolutions.
- Strong working knowledge of PC-based computers and Microsoft Office.
- Functional knowledge of refreshable braille devices and digital recorders.
Submit a cover letter and resume detailing interest and experience to president@nbp.org. No recruiters and no phone calls, please.
- PART TIME and Seasonal
- This position is on site in Boston, MA
- About the position: National Braille Press is looking for flexible part-time employees with open availability to work on-site with a braille proofreader. A qualified individual will read print text aloud while a blind braille proofreader simultaneously verifies braille text and images for accuracy. A background in math and science is strongly preferred, but not required. The position is seasonal and on-call, Monday through Friday, 8-5pm, but hours may fluctuate day-to-day dependent upon the volume of work.
Please send a cover letter and resume detailing how your previous work experience supports this role to president@nbp.org. No recruiters and no phone calls, please.
- FULL TIME (non-exempt)
- Reports to: Vice President of Operations
- This position is full-time, on site in Boston, MA.
About the position: National Braille Press is seeking a reliable and energetic individual to work as a braille transcriber, converting print texts, including books, magazines, and other print material into braille, large print, and other accessible formats.
A transcriber is detail-oriented, organized, logical, and possesses excellent concentration. He/she understands the subtleties of guideline application, considers the end reader as well as the needs of the client, and makes decisions expeditiously to complete an assignment. This role is critical component in a demanding and fast-paced production environment.
Major Areas of Responsibility include but are not limited to:
- Transcribe electronic files of print material into braille that is complete, accurate, timely, and formatted according to guidelines set forth by the Braille Authority of North America, National Braille Press standards, and/or to customer specifications.
- Typeset for title pages, spines, book cards, large-print projects as needed.
- Operate all relevant machinery and software, including braille translation software, scanners, embossers, plate-embossing-devices, stereotypers, printers, dot knockers, etc.
- Work with braille proofreaders and prepress support staff to make all necessary corrections to braille material.
- Provide in-house support and finishing work for material transcribed by outside contracted transcribers.
- Function as a responsible and reliable employee of the corporation. A transcriber has a clear understanding of our mission statement, and is prepared to effectively represent the company in the general community.
Minimum Job Requirements
- Bachelor's degree and 1-3 years of work experience.
- Excellent command of the English language, spelling, and grammar.
- Strong organizational skills and ability to handle concurrent, multiple job tasks.
- Well-developed communication and interpersonal skills, demonstrating the ability to pose appropriate questions, gather information, and apply resolutions.
- Strong working knowledge of PC-based computers and Microsoft Office.
- Prior knowledge of braille codes is desirable.
Submit a cover letter and resume detailing your interest and experience to Human Resources at hr@nbp.org. No recruiters and no phone calls, please.
- FULL TIME (non-exempt)
- Reports to Vice President of Operations
- This position is full-time, on site in Boston, MA.
- About the position: National Braille Press is seeking a reliable and energetic individual to work as a braille tactile graphics transcriber, converting print images and diagrams into braille and tactile raised line images.
- A transcriber is detail-oriented, organized, logical, and possesses excellent concentration. He/she understands the subtleties of guideline application, considers the end reader as well as the needs of the client, and makes decisions expeditiously to complete an assignment. This role is critical in a demanding and fast-paced production environment.
Major Areas of Responsibility include but are not limited to:
- Utilize electronic files of print images and diagrams to design braille tactile graphics that are complete, accurate, timely, and formatted according to guidelines set forth by the Braille Authority of North America, National Braille Press standards, and/or to customer specifications.
- Work within design software and collage elements to design and produce digital and physical versions of tactile graphics, adhering to the Guidelines and Standards of Tactile Graphics, 2010, from the Braille Authority of North America.
- Work with braille proofreaders to create most accessible tactile graphics and prepress support staff to make all necessary corrections to braille material.
- Operate all relevant machinery and software, including braille translation software, scanners, embossers, and laser cutters to produce tactile graphic elements.
- Provide support for material transcribed by outside contracted transcribers.
- Function as a responsible and reliable employee of the corporation. A transcriber has a clear understanding of our mission statement, and is prepared to effectively represent the company in the general community.
Minimum Job Requirements
- Bachelor's degree and 1-3 years of work experience.
- Excellent command of the English language, spelling, and grammar.
- Strong working knowledge of PC-based computers and Microsoft Office.
- Excellent command of design software, including but not limited to graphical functions in Word, Corel Draw, and Adobe Creative Suite.
- Well-developed communication and interpersonal skills, demonstrating the ability to pose appropriate questions, gather information, and apply resolutions.
- Strong organizational skills and ability to handle concurrent, multiple job tasks.
- Prior knowledge of braille codes is desirable.
Submit a cover letter and resume detailing your interest and experience to Human Resources at hr@nbp.org. No recruiters and no phone calls, please.